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NEW FEATURE FROM MSI HELPS FINANCIAL INSTITUTIONS
MONITOR MAIL DELIVERY
MSI’s innovative mail tracking web portal now gives banks real-time visibility
to outbound mail still in USPS transit
February 17, 2009
For More Information Contact:
John Reynolds (EVP Sales & Marketing) 405-463-3458
OKLAHOMA CITY - Myriad Systems Inc (MSI), a leading national provider of print &
mail, e-Statement, and web-based item processing solutions to U.S. financial institutions,
has announced a sweeping enhancement to its innovative iVerify™ customer web portal
that allows banks and credit unions to track their outbound mail, almost all the
way to the consumer’s mailbox.
Originally launched in 2007, MSI’s iVerify™ web portal provides print job status
information to the many banks and credit unions for whom it routinely prints and
mails monthly statements, notices, and bill-pay checks. Including selected embedded
data from each piece of mail along with MSI production and processing timestamps,
the secure portal is searchable by a variety of means including account numbers,
payment amounts, and date ranges, and users can even drill down to view the individual
envelope contents.
Pushing the Envelope (Visibility) Further
MSI’s latest innovation adds a whole new dimension to iVerify, and a unique user
perspective for print and mail services. Bank personnel can now track envelopes
even after they have left MSI’s facility and while still en route through the U.S.
Postal Service (USPS). Utilizing a new bar-coding system the USPS terms “OneCode
Confirm”, MSI is able to uniquely encode each outbound envelope with reference information.
The envelopes are then automatically scanned at USPS mail processing facilities
along mailing routes, and time and location data for each tracking point is loaded
into iVerify for reference. Since the scanning performed by the Postal Service is
essentially a by-product of its normal processing, MSI can provide the service to
its customers for a very low incremental fee.
“We’ve continually assured our customers that our postal optimization methods obtain
outstanding mail delivery timeframes nationally”, said Shaun Riney, MSI President.
“Now, our customers can see proof of that every day.”
Additional Benefits
While most print & mail servicers keep processing schedules a mystery, MSI is
providing complete transparency. Banks can hold MSI accountable for timely service,
while better responding to inquiries from their own customers.
When a bank takes a call from a business or consumer looking for a lost statement,
a few keystrokes by the bank Customer Service Representative (CSRs) can reveal exactly
where and when the envelope was last scanned by the Postal Service and a good prediction
of when it will arrive can be made. CSRs can also retrieve an instant onscreen copy
of the envelope contents when needed.
In addition, banks can optionally receive advance visibility of returned mail. Today,
most banks must manually enter data regarding statements and notices returned as
undeliverable by the USPS. MSI now provides this information electronically, and
a day or more in advance of the items’ physical return. Moreover, MSI’s interface
with the USPS’ National Change of Address (NCOA) system and other databases helps
banks correct bad addresses even before the mail goes out the first time.
“iVerify has been a great asset in assuring our customers that the mail we produce
and send on their behalf is accurately processed when promised”, said Riney. “At
the same time, bank CSRs now have at their fingertips all the information needed
to respond to consumer inquiries about the status of deliveries, including proof
that critical consumer notices were promptly mailed.”
About Myriad Systems Inc
Myriad Systems Inc (MSI) is a leading provider of print and mail, online document
delivery, and item processing solutions for financial institutions across the United
States. MSI processes, prints, and mails financial statements and notices; electronically
archives statements, notices, and other types of documents for online delivery and
research; and facilitates the capture, processing, and clearing of check images
between customers and their banks, as well as between banks and check exchanges.
Learn more about MSI at www.myriadsystems.com.
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